Employee Self Service/Manager Self ServiceEmployee Self-Service (ESS) and Manager Self-Service (MSS) are the primary means of interaction most employees have with their Human Resources departments. These services therefore carry great weight in the enterprise’s perceptions of HR. How do you want to position your HR department within your enterprise? How do your ESS/MSS solutions fit within this marketing strategy?
ESS/MSSESS and MSS are powerful packages capable of reducing and simplifying data entry, honing your workforce via Talent Relationship/Performance Management, empowering employees and managers to do more for themselves, freeing up HR’s valuable time for more strategic HR efforts.
These packages now include tools that can help you meet your HCM strategic goals of attracting, developing and retaining the right employees. It’s much more than just paying your employees the right amount and sending paychecks to the right place.
DeliveryIt’s easy to see why self service has been a popular trend over the past few years. The reduction in administrative costs and overhead coupled with the enhanced time of response to user requests has made this a no-brainer for most organizations today. But companies should take special caution when rolling these functions out to employees and managers – you only get one chance to make a good impression.
Once your employee self service (ESS) or manager self service (MSS) functions are live and the business users attempt to adopt them, if the functionality is incomplete or flawed in their delivery, the communities they aim to serve will abandon their use leaving your organization one giant leap in the wrong direction.
If your company is considering rolling out new or enhanced ESS/MSS functions, you need to call AspireHR. Our ESS/MSS professionals will help you avoid the pitfalls that have cost many other organizations.