Southwest Airlines

The largest domestic airline in the US, operating 3,300+ flights a day with 500 aircraft. Based in Dallas, Texas, Southwest serves 70 cities in 35 states. It is publically traded on the NYSE and is a member of the Fortune 500.


Southwest needed increased data accuracy, employee empowerment, and a streamlined flow of information.


AspireHR partnered with Southwest to assist with their Enhancement Pack 4 upgrade, ESS leadership. Now live, Southwest uses a variety of SAP modules including Organizational Management, Personnel Administration, Benefits and Payroll. In addition to AspireHR’s expertise in SAP HCM, AspireHR was chosen for how its unique corporate culture integrated with Southwest’s own style.

Following ESS Go-Live, Southwest has shifted focus to MSS. The MSS with guided procedures implementation will include HCM Processes and Forms with automated PA action processing for new and re-hires, Organization and Position Maintenance Requests, Talent Management for Enhancement Pack 4, Compensation Management, and Reporting. AspireHR also heads the Southwest end

Services Performed/Modules Implemented

  • OM, PA and Benefits SMEs to provide quality checks on Release 1 configuration and design
  • ESS/MSS implementation and customization
  • HCM Processes and Forms
  • Organization and Position Maintenance Requests
  • Talent Management (Performance Management)
  • Enterprise Compensation Management (ECM)
  • Reporting
  • Workflow
  • Security and User/Role Management


Completed ESS has allowed employees to access their data and enrollment via the NetWeaver portal. ESS with guided procedures has helped employees step through life events. SAP MSS will reduce the number of organizational structures that managers must maintain to one.