Success StoriesMore than two decades of systems integration and service delivery experience and the world's largest installed-system base with more than 23,000 implementations worldwide have made Intervoice the global market leader for converged voice and data solutions. Intervoice provides developers, enterprises, and carriers with the platform, software, and services necessary to produce an interactive dialogue with technology. This innovative voice and data solution results in improved operational efficiencies, revenue, and customer satisfaction for Intervoice's clients. The company is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa, and Asia-Pacific.
“We decided to look for a fully integrated solution to take our business where we need to go over the next three to five years – in alignment with our new business strategy… I began to get very excited about what I was seeing with SAP.”Over the course of twenty years the IT environment at Intervoice became complex with numerous systems including PeopleSoft™ and Oracle™. There were many challenges and opportunities posed by the need for a new HR system. As a technology leader, Intervoice understood the need for constant innovation in order to maintain a competitive edge. This kind of competitive edge is dependent upon attracting and retaining the best people. Intervoice wanted to be able to have the resources to recruit, manage, develop and retain high quality employees. They saw the need to provide an attractive, easy to use Web portal to meet recruitment and HR needs and replace their legacy system. And, they wanted a system that would support compliance with the Office of Federal Contract Compliance Programs (OFCCP) regulations.
Don Brown, Executive VP of Human Resources
Intervoice, Inc., Dallas, TX
Intervoice elected to do a global SAP HR implementation enabling them to utilize the latest technology for E-Recruitment and talent development and to align the company's HR functions with Intervoice's long term business strategy. Intervoice saw that there would be many benefits. Users would be able to access HR functionality through an easy to use Web portal. Managers would have a superior recruitment system and full access to 100% of the historical, legacy personnel-related data.
INDUSTRYTechnology - Communications
BUSINESS OBJECTIVEThe goal was to create one central SAP HR system to serve the whole organization while upgrading to EEC 6.0 and adding ESS/MSS and E-Recruiting capabilities
PROJECT TYPESAP HR Implementation
EXISTING ENVIRONMENTComplex environment incorporating multiple systems including PeopleSoft and Oracle
SCOPE OF PROJECTHR and Payroll configuration for U.S. and U.K., ESS/MSS implementation and customization, E- Recruiting, complex Time Rules configuration, ABAP programming, development of interfaces and reports, lead conversion and cutover processes
- HR DataExchange
- PCR Builder