Every HCM project has its unique set of requirements and challenges. It’s not only critical to select the right HR systems to meet your business needs, but also the right partner to help design, build, and support your new HCM implementation. Here are four keys to choosing your next HCM implementation partner:
1) The implementation partner has proven and extensive experience in HCM.
A great implementation partner has years of both HCM experience and proven client success. It’s always a good idea to ask for recent references from your implementation partner. Here are a few questions to consider when talking to references:
- What was the best part about working with the partner?
- Was the implementation completed on time and on budget?
- Did the partner help accelerate and simplify the implementation process?
- Would you use the partner again?
2) The implementation partner offers a personalized, consultative approach.
You’ll want a knowledgeable partner that takes the time to fully understand your business needs, shares best practices, and talks through key configuration decisions to avoid any unintended consequences down the road. Ask yourself:
- Do they really understand my project and business needs?
- Do they take the time to listen and respond to my questions?
- Are they simply recommending a lift and shift from my older systems?
- Are they willing to commit named resources to my project, and can I interview those resources in advance?
3) The implementation partner team brings HCM knowledge and a fun team dynamic to the table.
With the potential for some complex projects to last months at a time, you’ll want to pick an implementation team that’s not only knowledgeable, but one that is a good culture fit. Ask yourself:
- Is the partner willing to schedule a meeting with the proposed project team?
- Do I feel comfortable with the partner team’s knowledge and customer service skills?
- Does the project team sync with my company’s culture?
4) The implementation partner offers accelerators and services that add value, save resource time, and reduce costs.
Not all implementation partners focus on improving the implementation experience. Some partners offer innovate tools, accelerators, and additional services that deliver a better experience. Ask yourself:
- What tools and accelerators do they offer that simplify, accelerate, and reduce project risk?
- Does the partner offer services like automated data migration, change management, training, UAT test development, and business process optimization?
- Can the partner deliver a better implementation experience to my team?
- Do they offer managed or support services post implementation?
Selecting the right HR system is just the first step to a successful HCM transformation. The right implementation partner can set you up for success both during the project and well after the implementation is completed. It’s critical to ask the right questions before signing the dotted line to ensure you have the right team in place. Be sure to take the time to talk to the proposed project team, feel confident in their capabilities and culture fit, and verify they have the accelerators, services, and resources to help streamline your project. In the end, these simple steps will set you up for both project and long-term success.